\ Case Study

The importance of the brand-customer relationship

L’importanza della relazione brand-cliente

Other:

Groupama

Project:

Vivi Groupama

Project Type:

Brand Activation and Trade Incentive

Goals:

Customer-Base Activation, Database Enrichment, Cross-selling

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Brief

The brand's goal is to create a single place where Groupama customers can find service information regarding active policies and the advantages of the loyalty programme, with the aim of also rewarding policyholders for their ability to relate to the brand, offering agents a tool to engage policyholders and promote renewals and purchases of other products / services.

 

 

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