Serie C NOW sought to boost fan engagement across Serie C teams during the return leg of the 2023/2024 football season. To achieve this, it implemented a continuous engagement strategy powered by interactive digital tools.
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Serie C NOW sought to boost fan engagement across Serie C teams during the return leg of the 2023/2024 football season. To achieve this, it implemented a continuous engagement strategy powered by interactive digital tools.
The primary challenge was sustaining high attention levels and fan participation at different key moments throughout the season, strengthening the connection with the audience while capturing valuable behavioral and preference data. This required building a two-way communication channel combining entertainment with data collection to inform future marketing decisions.
Serie C NOW launched the “Play and win Serie C NOW prizes” initiative, introducing a suite of digital contests, including quizzes and surveys. These tools entertained fans while collecting feedback and strategic data to guide R&D efforts. The multi-wave engagement strategy sustained fan interest throughout the season.
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